Years of hard work lie behind the success she can now point to, where welfare technology is tailored to users’ needs and health personnel have their work routines well integrated into the Hepro Respons App.
Lyngen is a small municipality, which allows Anette to be involved in the entire process, from the application for health services is received, to deciding on the right technology together with health personnel, and finally to implementation with the resident.
“Our goal is for our residents to be able to live at home as long as possible, and in that context, I have for several years been searching for a monitoring camera with integrated 4G,”
Anette Samuelsen, Lyngen Municipality
“Most elderly people don’t have their own network, so the solution we were looking for had to have 4G and be so easy to set up that we could manage it ourselves. We were introduced to Nattugla in 2020, and after a short time, we tested it with a resident in their nineties, who was positive about trying new technology. The resident understood the purpose of Nattugla and saw the benefit of not being disturbed at night.”
Anette continues, “It took us about 30 minutes to get it installed, including the time spent talking with the resident. The whole process, from setup in the administration panel to the camera being installed in the resident’s home, is so simple that our super users handle it, we’re not dependent on others to get Nattugla up and running.”
“Nattugla is fully integrated with Hepro Respons, which means we don’t need extra training for health care providers, who are already familiar with Hepro Respons. They perform scheduled monitoring, which gives us good quality assurance of the health services.”
The introduction of Nattugla has provided greater security for health care providers, allowing them to perform monitoring more frequently than would be possible with physical visits. Lyngen is a long, narrow municipality, and many hours are saved for health personnel. In addition, they appreciate avoiding unnecessary noise for both residents and neighbors.
Nattugla helps residents feel safe and may allow them to stay at home a little longer than they could have without it. For residents, this is experienced as a good service, and they are not disturbed during their sleep. We also perform physical checks, and when we visited one resident, she wondered if we were stopping by because she hadn’t been in bed when we checked via Nattugla. She explained that she had just been to the bathroom, showing that residents understand how the service works.
We have many active seniors in the municipality, and we want them to be able to live at home as long as they wish. Digital tools integrated into Hepro Respons help us offer technology that enables them to stay at home as long as possible. Both relatives, residents, and health personnel see the value of welfare technology and are positive about it. The fact that Nattugla is only used at scheduled times increases the residents’ sense of security, as they know approximately when we will check in, and, not least, for relatives, who know that we perform several checks each night.”
“The greatest benefit of Nattugla is not having to wake residents during monitoring. We have good control, even if we’re not there physically,”
Anette Samuelsen, Lyngen Municipality
In five years, Lyngen, like most other remote municipalities, will have a larger proportion of elderly residents. “But I’m not worried about the future. We have many active seniors, and with tailored welfare technology, we will help them manage at home for as long as possible,” says Anette.
“We are currently working on the Health care plan, and we are taking with us a lot of lessons learned from the introduction and use of technology as part of the future healthcare services in Lyngen Municipality.”
